**Please note that this is not an official translation and therefore the content is merely informative may not be 100% accurate, in all cases, the valid contract is the version in Spanish and if any differences did exist, the English version would be disregarded.

14    Transportation

Sismo Soluciones will offer several transportation or shipping options. The client-user will decide on the shipping option, either in the last step of the purchase via the web, or alternatively through communication via email. Always through transport agencies.

The cost of transport will appear included in the customer's bill.

Shipments are EXW Jerez de la Frontera (Spain) (Ex Works) according to INCOTERMS 2010.

All shipments operate under a basic insurance (CMR). Optionally, you can add a fully comprehensive insurance. For more information contact

Upon receipt of the package, the client or recipient must inspect the goods in presence of the delivery team for damage or defects in the packaging.

In case any damage is detected, either on the packaging or its content, it must be indicated at the time of the signing of the receipt of the package, including a claim.

If damages are detected later, you must notify the transportation agency within 48 business hours. Otherwise, it is understood that the product has been accepted in and you are satisfied.

Once the damage has been notified to the transportation agency, either at the time of delivery of the package or within 48 business hours, contact Sismo Soluciones providing relevant documentation: a claim document, photos of the damage to the packaging, photos of the damage to the product...

Sismo Soluciones is not responsible for any delay and/or transport costs caused by:

·         Incorrect or incomplete address

·         Contact telephone number no indicated

·         Strikes by the shipping workers or unions

·         Customs processing

15    Delivery deadline

Sismo Soluciones indicates the maximum delivery date on each of our products from the date of receipt of the order.

Although Sismo Soluciones will always try to meet them by all means, the deadlines for the delivery of the material are merely informative, and are not binding in any case for Sismo Soluciones.

Unless otherwise agreed in writing with Sismo Soluciones, Customers shall not be entitled to request a cancellation of any order or any compensation (including reimbursement of postage) in the case of a delay in delivery of the Product, if it occurs due to circumstances beyond to the will of Sismo Soluciones.


The present contract is governed by Spanish law, and specifically by common civil law, by accepting these terms the buyer waives any law or special privileges that were applicable to him or her.


The formalization of the contract language is written in Spanish.